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Inclusivity & Accessibility

Inclusivity & Accessibility

Our commitment to inclusivity and accessibility is demonstrated in three key ways:

  1. Physical design and provision

  2. A warm welcome for everyone

  3. Respectful and considerate customer service


Guests are invited to share any specific requirements or requests with us at the time of booking and on arrival so we can accommodate them as best we possibly can.


Our Mission & Core Values

Our Mission is to create a successful, resilient business, secure stable, good quality employment and provide a memorable and special visitor experience with minimum environmental impact and maximum community contribution.


This commitment is driven by our Core Values which are:


  1. Accessibility, inclusivity and a warm welcome for everyone.

  2. Create special memories and experiences.

  3. Provide delicious, fresh food and outstanding customer service.

  4.  Contribute positively to our community.

  5.  Reduce our environmental impact and enhance wildlife.

Sustainability Statement

At Bassenthwaite Lake Station, we are committed to ensuring our activities have minimal negative effect on the environment in the following ways:


  1. We reduce waste, packaging and single-use plastic through careful purchasing and stock management procedures;

  2. We aim to reuse or recycle over 95% of our waste;

  3. We source recycled construction materials whenever practicable, subject to availability;

  4. We reduce our usage of fossil fuels by:

    1. Installing modern and efficient systems and additional insulation;

    2. Long-term carbon neutral energy solutions;

    3. Low energy lighting in all areas.

  5. Enhance existing environment and minimise impact on ecology through;

    1. Careful tree, flora and fauna management and protection;

    2. Preserving and creating wildlife corridors;

    3. Planting trees, new hedges and wild flower meadows.

  6. Proactively seek, support and encourage use of sustainable transport solutions and car sharing.

  7. We choose to buy local and reduce food miles.


Cookies Policy 

This is the Cookie Policy for Bassenthwaite Lake Station, accessible from

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. 

The Cookies We Set

  • Login related cookies

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Email newsletters related cookies

    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.


Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook and Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.


More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.


If you are still looking for more information then you can 

email us

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