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Privacy Policy

Our contact details 

Name: Diana Parums
Address: Bassenthwaite Lake Station, Bassenthwaite Lake, Cumbria, CA13 9YL
Phone Number: 017687 76599
E-mail: diana@basslakestation.co.uk


The type of personal information we collect

We currently collect and process the following information:
•    Personal identifiers including name and contact details
•    Some dietary information 
•    Payment card information for telephone transactions
•    Contact details for the purpose of direct mailing

 

We do NOT store any financial information.


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

•    Making reservations
•    Information and promotions of the venue or specific events
•    Taking payments
•    Sending out vouchers or other post items

 

We will not share your personal information with any other individual, group or business without your permission. 
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting the station or unsubscribing using the button on any email.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a legitimate interest.


How we store your personal information 

Your information is securely stored in our electronic system. 
We keep your name and contact details on our system in order to easier facilitate future reservations. 
We will retain contact details for the purpose of promotional emails until you request otherwise or cancel your request in writing. 


Your data protection rights

Under data protection law, you have rights including:

 

  • Your right of access - You have the right to ask us for copies of your personal information. 

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Bassenthwaite Lake Station if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

Bassenthwaite Lake Station,

Bassenthwaite Lake,

Cumbria,

CA13 9YL.


You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113              

ICO website: https://www.ico.org.uk

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