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Frequently Asked Questions

We look forward to welcoming you at Bassenthwaite Lake Station. Please read through our FAQs before your visit. 

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We Sell Gift Vouchers

Gift Vouchers can be purchased online, over the phone or in person. 

Please look at our Vouchers page to buy vouchers online and for full information:

Opening Hours

Open 7 days a week until 5pm:

Breakfast: 9am - 10:30am

Lunch: 11am - 3pm

Afternoon Tea: 11am - 3pm

Booking strongly advised.

Do We Have To Book?

Since opening in July 2021, we have been lucky to be very, very busy! If you wish to dine on the train then booking is highly recommended, even if just for a coffee and cake.

We do, however, have outdoor seating along the platform which is available for walk-in guests and the old ticket office in the station building for walk-in guests, subject to availability.

Are You Dog Friendly?

Your four-legged friends are welcome to join you during your visit, but they must be clean, well-behaved and kept on a lead. Please be conscious of others who may not be ‘dog people’, and always scoop the poop!

Please read our ‘Doggy Etiquette Guidance’ before your visit.

Do You Have Vegan and Gluten-free Options?

We have a number of gluten-free and vegan options available on our menu as well as some tasty cakes and tray bakes to enjoy with your coffee. Please let our staff known if you have any allergies or dietary requirements and we will do our best to cater for you.

Is The Station Buggy /  Wheelchair Accessible?

Yes! Our site is wheel-friendly and the carriage is accessible via a ramp. We also have an accessible toilet, changing and wet room facility for guests to use. Some areas are narrower than others however and may not be suitable for wider chairs or scooters. Please call ahead for a chat with our friendly staff if you have any concerns.

Do You Do Private Parties?

Absolutely! All information can be found on our Private Hire page:

Can We Book As A Group?

We can cater for larger groups. Please ring for further information. A 10% service charge will be added to the final bill for all parties of 7 or more people. 

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